9800 Privacy Policy — How We Protect Your Data
9800 takes our responsibility toward the privacy of Malaysian users seriously. This policy clearly explains what information we collect, how it is used, how it is protected, and your rights as a user.
Effective date: 1 January 2026. This policy applies to all users of the 9800 platform in Malaysia.
1. Information We Collect from You
When you register and use the 9800 platform, we collect several categories of information necessary to provide a secure, efficient, and relevant service. Information is collected only to the extent required for platform operations and is never collected in excess.
Personal Account Information
During registration, we collect your full name, email address, phone number, date of birth, and chosen username. This information is used to verify your identity, process transactions, and communicate with you regarding account activity. You are responsible for ensuring this information remains accurate and up to date at all times.
Payment Information
All financial transactions on the 9800 platform are processed in Malaysian Ringgit (MYR). When you make a deposit via FPX, Touch 'n Go eWallet, or DuitNow, transaction details such as reference numbers and amounts are recorded for financial record-keeping and customer support purposes. Full bank account numbers or card details are not stored directly in our system, as all payments are processed through registered third-party payment portals.
Device & Browser Information
We automatically collect certain technical information when you access the platform — including device type, operating system, browser type, IP address, and screen resolution. This information is used solely for technical diagnostics, fraud detection, and improving the mobile user experience. It is not used to identify you personally on its own.
Categories of Data Collected
- Name, email, phone number
- Date of birth (age verification)
- Transaction records in MYR
- IP address & device type
- Usage data & platform activity
- Cookies & session tokens
2. How Your Data Is Used
Your personal information is used to create and maintain your account, verify your identity at login, process withdrawal and deposit requests, and manage your VIP Rewards programme.
Technical data such as IP addresses and activity logs are used to detect suspicious usage patterns, prevent unauthorised access, and protect the integrity of the 9800 platform from misuse.
Aggregated usage data helps our team understand how users interact with the platform — from mobile navigation to popular betting categories — so we can continue improving the experience for Malaysian users.
Your email and phone number are used to send important account notices — such as deposit confirmations, security alerts, terms updates, and customer support responses.
9800 may need to process and retain certain data to meet Malaysian legal requirements — including financial records for regulatory compliance purposes and fraud-related investigations if required by the relevant authorities.
With your consent, we may use email to inform you about promotions, VIP offers, or relevant platform updates. You can unsubscribe from marketing communications at any time through your account settings.
3. Cookies & Session Tracking
The 9800 platform uses cookies — small text files stored on your device — to keep core platform functions running properly. Cookies help the system recognise your login session, remember your language preferences, and maintain the security of each active session.
Types of Cookies Used
- Session Cookies: Required to keep you logged in while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as interface language and display format so you do not have to reconfigure them each time you visit.
- Analytics Cookies: Usage data is collected in aggregated, anonymised form for platform performance analytics. This data contains no information that can identify you as an individual.
- Security Cookies: Used to detect suspicious activity, prevent cross-site request forgery (CSRF), and protect your account session from unauthorised access attempts.
You can manage or block cookies through your browser settings at any time. However, blocking essential cookies may affect certain features of the 9800 platform and your overall user experience.
Cookies Usage Summary
- Session cookies — stay logged in while browsing
- Preference cookies — save language & display settings
- Analytics cookies — aggregated, anonymised data only
- Security cookies — prevent unauthorised access
- Manageable through your browser settings
4. Data Retention & Third-Party Sharing
How Your Data Is Stored & Protected
9800 user data is stored on servers protected with industry-standard SSL encryption. Account passwords are never stored in plain text — they are stored using an irreversible hashing method to ensure they cannot be read, even by internal staff.
Access to user data within internal systems is restricted to staff who require it to carry out legitimate support or technical duties. All internal access is logged for audit and compliance purposes.
Account data and transaction records are retained for as long as required by platform operational needs and applicable law. When data is no longer needed, it is disposed of using secure, irreversible methods.
Third-Party Data Sharing
9800 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. Your personal data belongs to you, and we do not treat it as a business commodity.
However, there are limited situations where data may be shared with trusted third parties:
- Payment processors (FPX, TNG) — only data necessary to process transactions in MYR.
- Technical service providers bound by strict confidentiality agreements.
- Malaysian legal authorities — only when required by a valid court order or lawful regulation.
5. Your Rights as a User & How to Exercise Them
As a 9800 platform user, you have clearly defined rights over your personal data. We respect and facilitate the exercise of these rights in accordance with applicable data protection laws in Malaysia.
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our customer support email. We will process your request within a reasonable timeframe and provide the information in a clear, easy-to-understand format.
Right to Rectification
If you find that the personal information we hold is inaccurate or outdated, you have the right to request a correction. You can update certain details directly through your account settings, or contact our support team for changes that require additional verification.
Right to Erasure
You may request the closure of your account and deletion of your personal data from the 9800 system. Such requests are subject to minimum legal retention requirements — for example, financial transaction records may need to be retained for a specified period under Malaysian regulatory requirements before they can be fully deleted.
How to Contact Us for Privacy Matters
For any enquiries, complaints, or requests relating to your privacy and personal data on the 9800 platform, please contact our support team by email at: [email protected]. Clearly state the nature of your request in the email subject line and include sufficient account information so we can process your request promptly and accurately.
Your Privacy Rights
- Access — Request a copy of your data
- Correction — Update inaccurate information
- Erasure — Close account & delete data
- Restriction — Restrict data processing
- Complaints — Report a privacy concern to us
Contact: [email protected] for all privacy and account data-related requests.
Changes to This Policy
9800 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the platform or by email. The latest effective date is always displayed at the top of this document. Continued use of the platform after changes are published constitutes acceptance of the updated terms.